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Sends a notification message to associated parties when a problem workaround is recorded for an incident. Problem Workaround Notification for Incident Owner
PLACE CELL LAYOUTEDITOR PATCH
Sends a notification message to associated parties when a new incident is created.Ĭreates a new issue resolution article for the Knowledge Base.Ĭreates a new patch article for the Knowledge Base.Ĭreates a new Q&A article for the Knowledge Base.Ĭreates a new reference article for the Knowledge Base.Īdds a no dial tone on my phone entry to the record.Īdds a PC is very slow entry to the record.Īdds a printer - out of toner entry to the record.Īdds a printer - paper jam entry to the record. Sends a notification message to associated parties when an incident status is changed to updated.Īdds a left voicemail entry to the record.Īdds a mobile phone - email issue entry to the record.Ĭreates a new generic document article for the Knowledge Base.Ĭreates a new error message article for the Knowledge Base. Sends a notification message to associated parties when an incident status is changed to resolved. Sends a notification message to associated parties when an incident is changed to a priority 1 classification. Sends a notification message to associated parties when an incident status is changed to closed.
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Sends a notification message to associated parties when an incident status is changed to assigned. Sends third-escalation notification message to associated parties.Īdds the account lockout classification to the record.Īdds the account lockout - domain classification to the record.Īdds the account lockout - HR system classification to the record.Īdds a configuration item computer instruction to the record.Īdds a configuration item printer instruction to the record.Īdds a an internal task instruction to the record.Īutomatically closes any incident with a status of resolved after a specified number of days.Īutomatically closes any incident with a status of waiting for customer after a specified number of days.Īdds a backup failure entry to the record.Īdds a called customer entry to the record.Īdds a cannot access shared drive entry to the record.Īdds a cannot open Outlook entry to the record.Ĭonverts the record to a service request.Īdds a desktop application failure entry to the record.Īdds an email - cannot open Outlook entry to the record.Īdds an email access on mobile device entry to the record.Įxports the record data to another file or file format. Sends second-escalation notification message to associated parties. Sends first-escalation notification message to associated parties. Opens a parent business object in a new tab, locates the child panel corresponding to the source business object, and if the tab contains a list, selects the record in the list.Īllows you to pin the item so that it remains available.ĭisplays the list of templates most recently used.ĭisconnects an existing link between a record and business object.Īdds an incident with a status of waiting for customer to the record. Links this record to another business object.ĭisplays the list view for this business object.Īllows you to use more than one sort parameter This command is disabled in most default layouts. The following elements are available for toolbar design:ĭisplays a list of available quick actions. You can filter the display to show special buttons, defined commands, and quick actions. Adding Toolbar Components Using the Layout Editorįrom the Toolbar Editor, you see a palette with available buttons.